who we are
We are a small group of designers, engineers, and business people who make automated machines for the semiconductor industry.
While designing the newest generation of equipment for the semiconductor industry, we were looking for other sources and suppliers to do some prototyping for us. This would allow us to develop and support multiple products immediately, while keeping our research and development costs low.
As a stroke of luck, this is when we uncovered 3D printers. We recognized instantly a 3D printer could print out our designs into physical prototypes, saving us thousands of hours of development, setup, and tooling time.
So we made a printer…
We bought a 3D printer kit and when it arrived, we assembled it. We printed a few sloppy pieces and kept calibrating it to get it right. Then the electronics board failed and after pulling teeth to get a new board, the new board arrived, but the factory installed firmware was wrong. Because the shipped firmware was wrong (and no process available to update it), we had another request for the firmware or a new board (more teeth pulling). Toward the end of this adventure, the 3D printer kit itself started to fall apart. Wow.
Considering what we purchased was one of the higher priced, pro-sumer 3D printer kits, we expected a much higher quality 3D printer. We expected customer service would have returned our emails within a week, not two months (and not with hostility). And when our journey was just about finished, we expected to have a fully operational 3D printer… not to be sold on the “next, latest and greatest 3D printer” they had in stock.
In our main line of business, if your machine does not work flawlessly out-of-the-box and is not highly reliable, you’re not going to be around for long. And most of the time, if you mess up once, you’re done. You’re gone the moment the purchasing agent starts looking for something similar or potentially better.
Because of the way we were handled, we jumped in because we saw an opportunity. We were tired of seeing other companies sell sub-standard products to the consumer. We were tired of being told “this is just the way it is,” “the market just isn’t mature enough yet,” “if you really want it, you’ll need to spend $50,000+ USD to get what you want…”
We knew this was hogwash when we opened up their machines and recognized the parts they were using to create their 3D printers.
We discovered sub-standard parts, sold at an outrageously, high premium
Furthermore, some of these companies had the audacity to include a fine print with their 3D printers which tells the consumer to design and print off their own replacement parts immediately because of the sub-standard parts used to first create their 3D printer!