Ordering Terms, Policies, and Conditions
As of 1 Jan 2021
Please review HYREL’s Ordering Terms, Policies, and Conditions in its entirety.
If your purchase order contains complicated or overreaching indemnification clauses, you must include the following:
For this purchase order, the vendor will under no condition be liable for costs or indemnification in excess of the price of the purchase.
Otherwise, our only option is for you to pay before we ship.
By placing an order with HYREL International, Inc. (formerly Hyrel 3D), you agree to the following:
PAYMENT POLICY, TERMS, AND ORDER PROCESSING:
A. Acceptable Currencies:
HYREL International, Inc., (HYREL) accepts payments in United States Dollars (USD).
B. Payments
HYREL accepts full payments before shipment of merchandise. Payments (Business & Personal) can be made via cheque, credit cards via PayPal & Square, wire transfers, ACH, and cash.
C. Terms
HYREL reserves the right to grant or remove terms to customers.
1. As of 1 Jan 2021, orders of less than $2,000 will not be offered terms, and must be paid in full prior to shipping.
2. As of 1 Jan 2021, orders to countries other than the United States will not be offered terms, and must be paid in full prior to shipping.
3. Cancelled orders are subject to a restocking fee. Returned items will be evaluated for like-new condition and quality (and valued accordingly) and subject to a restocking fee.
4. Our sales are made in the City of Norcross, County of Gwinnett, State of Georga, and this will be the legal venue for any orders. Hyrel will agree to binding arbitration at the point of sale.
5. Any organization requiring other terms may negotiate on a case-by-case basis.
D. Collections
Upon non-payment (day 90), HYREL reserves the right to send non-payment of an order through a collections agency of HYREL’s choice.
AUDIT POLICY:
Hyrel is an honorable, ethical company with nothing to hide. However we are also a SMALL company with limited resources. We understand that some government oversight rules require the ability to audit the supplier for the purpose of discouraging unethical purchasing practices. Hyrel is very ethical, but we are small and cannot bear the burden of random audits without compensation; therefore companies that require audits of our books will be billed – the first eight hours payable in advance of any audit – 250 USD per hour.
RETURNS POLICY:
It is our goal to make sure you get the product you’re looking for, even if it is not ours. Therefore, in the unfortunate event you so choose to return any of our products, please refer to the returns policy below.
As long as the HYREL 3D Printer unit(s) ordered is returned in excellent condition with all parts intact and working, we will issue the original customer a refund up to a maximum of 75% (seventy-five percent) of your purchase price. Damages of any type to the unit(s) will be subject to review and may lower the refunded amount. The refunded amount can only be issued back to the original owner/purchaser of the HYREL 3D Printer, and will be returned in the manner of payment they were received (PayPal, Check, etc). This returns policy will be honored for the first 30 (thirty) days after shipment. The customer is responsible for all shipping and handling charges, taxes, and duties – no exceptions.
WARRANTY POLICY:
All mechanical parts and core electronics are covered for 1 (one) year. Installing/flashing any third party firmware onto any of electronics and/or tampering with any of the core electronics immediately voids any and all warranty. Operating any HYREL 3D Printer in a very dirty environment will void any and all warranty (for example, a saw mill or sand blasting area).
Heaters, hot ends and hot beds are covered for 90 (ninety) days, but if there is an obvious manufacturing error, we will not charge for repairs.
All lasers are covered for 90 (ninety) days after shipment date.
Extended warranties are available, please inquire.
Our policy for all parts (not just electronics) is depot repair; you (the customer) only pay the shipping on warranty repairs.
This warranty requires that the equipment is properly cleaned and maintained, and that the equipment is operated within intended parameters of use (including (but not limited to) environmental cleanliness, temperature, humidity, acidity, static, etc.)
SHIPMENT POLICY:
A. Domestic US Shipments are all shipments which are shipped within the 48 (forty-eight) continental states, including the District of Columbia.
B. Alaska, Hawaii, and other US territories are considered to be International Shipments.
C. International Shipments are all shipments which are shipped outside the 48 continental states, including the District of Columbia.
D. All international shipments are made with INCO Terms EX WORKS, where the purchaser takes ownership at our location and where the purchaser (or their shipping agent) is solely responsible for all import & export tariffs, any and all taxes (ie, value added tax (VAT), general excise tax (GET), goods and services tax (GST), harmonized sales tax (HST), etc.), custom charges and duties, etc.
E. Shipping Insurance is added to all domestic shipments.
F. HYREL currently uses the United States Postal Service (USPS), United Parcel Service (UPS), Federal Express (FedEx), and/or DHL to ship our products worldwide. If the customer has a preferred carrier and account on file with that carrier even if it is not with USPS, UPS, FedEx, or DHL, we will work with your preferred carrier on request.
G. We wish we lived in a perfect world where all governments worked together; unfortunately, that is not the case. HYREL cannot and will not ship any product to any international country with which the United States government has embargos and/or sanctions levied against.
H. It is your responsibility to determine if your country and port-of-entry will allow any of HYREL’s products to be imported.
I. We strongly recommend you request us to have your shipment with arrive with signature required. However, we will not require this.
LIMITATION OF LIABILITY:
Except where prohibited by law, in no event will HYREL be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if HYREL has been advised of the possibility of such damages.
If, notwithstanding the other provisions of these policies, HYREL is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of our Products or any Content, HYREL’s liability shall in no event exceed the greater of, but not including (1) the purchase price for any HYREL hardware or software products or any HYREL support or similar support program, or (2) $100.00 USD. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.
INDEMNITY:
You agree to indemnify and hold HYREL International, Inc., its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against HYREL International, Inc. by any third party due to or arising out of or in connection with your use of any of our products.
DISCLAIMERS:
HYREL DOES NOT PROMISE THAT THE PRODUCT OR ANY CONTENT, SERVICE OR FEATURE OF THE PRODUCTS WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE PRODUCTS WILL PROVIDE SPECIFIC RESULTS. THE PRODUCTS AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE PRODUCT IS SUBJECT TO CHANGE WITHOUT NOTICE. HYREL CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU LOAD ONTO THE PRODUCTS WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. HYREL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HYREL DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE PRODUCT AND/OR ANY HYREL SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PRODUCTS AND ANY ACCESSORIES. YOUR SOLE REMEDY AGAINST HYREL FOR DISSATISFACTION WITH THE PRODUCTS OR ANY CONTENT IS TO STOP USING THE PRODUCT OR ANY SUCH CONTENT. SEE THE RETURN POLICY FOR FURTHER DETAILS. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
HYREL reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Products, or any portion of the Products, for any reason; (2) to modify or change the Products, or any portion of the Products, and any applicable policies or terms; and (3) to interrupt the operation of the Products, or any portion of the Product, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
FEEDBACK AND INFORMATION:
We are always looking to make our Products and communications better. If you have any questions, comments, suggestions, and/or feedback, please contact us!
HYREL International, Inc.
2900 Cole Court, Suite 0
Norcross, GA 30071
https://www.hyrel3d.com
hyrel3d@hyrel3d.com
(404)-914-1748
Skype: Hy.Rel (video chat is available)
The information contained in this Terms is subject to change without notice.
Copyright © 2012-2021 HYREL International, Inc. All rights reserved.
HYREL International, Inc., 2900 Cole Court, Norcross, GA 30071, USA.
Updated 20 Apr 2021.